1. Email the team
Email kuriasoporte8@gmail.com with the subject “Data deletion request”. Include the email address you used to contact us and, if you participated in a pilot, your store name or conversation channel. Do not include passwords or identity documents in the first message.
2. We verify the request
We will confirm what information allows us to locate your data and, if needed, verify that the request comes from the data subject. If you are a store’s customer, we may coordinate the request with that store as the responsible party.
3. We explain the outcome
We will review the request and reply within 30 days. We will delete or anonymize the relevant data and explain whether an applicable obligation requires retaining any information. We will not delete another person’s data without verifying authorization.
Scope
You can request deletion of emails exchanged with the team and your data processed in a Kuria pilot. Deleting a conversation in Kuria does not automatically delete copies independently retained by a merchant or messaging channel. You can also remove the language preference from your browser’s local site data.